Privacy Policy

Clear Europe is a Brussels-based company specialising in media and communication training. We believe the protection of your personal data is essential.

This Privacy Notice explains how and why Clear Europe may access, collect, store, use and process your personal information when you engage with our services.

As the controller of personal data, we decide how your data is processed and are responsible for its lawful use.

Contact: info@cleareurope.eu
Address: Rue de Stassart 117, Brussels, Belgium

If you have any questions, or if you would like to exercise your rights under the GDPR, you can contact us directly at: info@cleareurope.eu

Depending on your interaction with us, we may collect the following categories of personal data:

• Identification data: name, surname, organisation, etc.
• Contact details: email address, phone number, postal address.
• Professional information: job title, company name, sector of activity.
• Technical & device data: IP address, browser type and version, device type, operating system, screen resolution, language settings, approximate location (country, city).
• Usage data: information on how you interact with our website, emails, or services (e.g. pages visited and time spent, clicks, scrolls, and navigation paths, referring websites or ads, search queries used to reach the site).
• Advertising & profiling data: interests inferred from browsing behaviour (via Google Ads), ad interactions (impressions, clicks, conversions), unique identifiers (cookies, device IDs, advertising IDs).
• Session recordings & heatmaps (Microsoft Clarity or equivalent plugins): aggregated behavioural data such as mouse movements, scrolling, and clicks. Sensitive fields (e.g., passwords or form inputs) are automatically masked and not stored.
• Other information you provide: when filling forms, surveys, or corresponding with us.

This information is collected automatically through cookies and similar technologies (e.g., Google Analytics, Google Ads, Google Tag Manager, Microsoft Clarity). For more details, please see our Cookie Policy.

We process your personal data only for specific and lawful purposes, such as:

• To deliver and manage our training services (including course registration, attendance, participation, assessments, and certification).
• To manage client relationships (including contracts, invoicing, and reporting).
• To communicate with you regarding training, projects, or events you have registered for or shown an interest in.
• To provide trainers and participants with the necessary information before, during and after a training session.
• To send newsletters, updates or invitations to events, when you have consented.
• To conduct business development and prospecting (identifying and contacting potential clients).
• To carry out direct marketing campaigns (promoting relevant training and services).
• To analyse feedback, usage, and performance data to improve our training programmes and services.
• To comply with legal and regulatory obligations.

We process your personal data based on one or more of the following legal grounds:

• Your consent (e.g. receiving newsletters).
• Performance of a contract (e.g. providing agreed services).
• Legitimate interest in doing business (e.g. maintaining client relationships, improving services).
• Legal obligations (e.g. accounting, tax requirements).

We do not sell your personal data. We might share it with:

• Trusted service providers and contractors who support our activities
• Third party tools (such as those used for organisational and marketing purposes, namely Monday.com, Mailchimp, Google Ads, Meta Ads, etc.)
• Public authorities if required by law.

If data is transferred outside the EU/EEA, we ensure it is protected by adequate safeguards, such as the EU Standard Contractual Clauses.

Your personal data will not be stored for longer than is necessary in relation to the purposes for which we process it (as listed above). Afterwards, it is still possible that it can be found in our back-ups or archives, but it will no longer be actively processed in a file.

More specifically, the following retention guidelines are applied by us:

• The personal data used for the administration of the subscribers to our website are retained for as long as your membership lasts. As soon as we note that your personal data is no longer accurate or active, or whenever you decide to use your right to erase your personal data, we will no longer keep your personal data for this purpose.
• Any personal data used for marketing purposes will be retained for as long as we are sending you relevant mailings. As soon as we note that your contact details are no longer accurate or active, or whenever you decide to unsubscribe, we will no longer keep your personal data for these purposes.

Only where we are legally obliged to, or where this is necessary for defending our interests in the context of judicial proceedings (e.g. in case of a dispute), we will store the personal data for longer periods.

More information on our retention periods is available upon request.

You have the following rights regarding your personal data:

• Right of access – You may request confirmation of whether we process your personal data and, if so, obtain a copy of the data we hold about you.
• Right to rectification – You may request the correction of inaccurate personal data or the completion of incomplete information.
• Right to erasure – You may request the deletion of your personal data when it is no longer necessary, or when you withdraw your consent (where consent is the legal basis).
• Right to restrict processing – You may request that we limit the processing of your personal data in specific circumstances (e.g. when you contest the accuracy of the data, or when processing is unlawful but you do not want the data deleted).
• Right to data portability – Where processing is based on consent or a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another controller.
• Right to object – You may object to the processing of your personal data for certain purposes, including direct marketing.
• Right to withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

We implement technical and organisational measures to protect your personal data against unauthorised access, misuse, alteration, or loss. Access is restricted to staff and contractors who need it for their work and who are bound by confidentiality obligations.

Our website may use cookies or similar technologies to enhance user experience and analyse traffic. You can control your cookie preferences via your browser settings. For more details, please see our Cookie Policy.

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website.

If you have any questions, concerns, or complaints about how your data is processed, please contact us: info@cleareurope.eu

If you believe your rights have been infringed, you also have the right to lodge a complaint with your local Data Protection Authority.